Shipping policy

Acceptable methods

We accept the following methods of payment:

You’ll be taken to the PayPal site where you *do not* need to register an account if you don’t have one. You can pay one time by credit card by choosing the “Don’t have a PayPal account option”.

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make a payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

  1. After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
  2. You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
  3. You can use PayPal as you want according to the on-screen instructions.

Usually, a PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:

Payment is traceable. By using your PayPal account, you can trace the status of your payment.

When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account). When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

Currency

Merchcustom Store only charges in US Dollars (USD).

Solutions to a failed checkout

If you have trouble while completing a payment, kindly consider our suggestions below:

You’re unable to pay with your debit or credit card:

  • Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
  • Check your credit or debit account balance for available funds.
  • Check whether your card is authorized or the default online transaction limit is too low.
  • Try refreshing the page or logging completely out and then logging back in.
  • Go incognito or use a different browser/device to make the payment.
  • Start over with a new order instead of trying to pay for the same order over again.
  • If your payment is still declined, you may need to contact your bank. As part of security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request the transaction.

You‘re unable to pay with PayPal:

  • Check with PayPal to see if your account has a transaction limit.
  • According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.
  • Try to use incognito mode or a different browser/device.
  • If PayPal is still not working, please use your debit or credit card (Visa, MasterCard, Discover, and American Express).

Security

At Merchcustom Store, we take your privacy very seriously and the whole process is completely secure.

  • We process payments through PayPal’s SSL secured offsite transaction processing engine.
  • Your personal details are kept safe and your credit card information is not stored on our servers.