Potential delays in service
During the current peak season, we anticipate a slight delay of 2-3 days in shipping and tracking updates compared to our standard processing times. If your order experiences issues such as a lack of updated tracking information, non-functional tracking, defects, or non-delivery exceeding 30 days (potentially lost), please do not hesitate to reach out to us for assistance. Our dedicated team is committed to resolving any concerns related to your order to the best of our ability.
We advise against initiating disputes with your bank or PayPal. Instead, we encourage open communication with us to facilitate the most effective resolution. Our aim is to mediate and address conflicts in a manner that best serves your interests.
Feel free to contact our support team at Support@merchcustom.com. Even outside of regular business hours, we remain committed to responding to your emails within 24 hours. Your satisfaction is our priority, and we appreciate your understanding during this busy season.
Tracking FAQ
Your order is only eligible to be modified or cancelled within 12 hours of placing the order. After that time, to ensure your order arrives on time, your order is locked for processing and can no longer be cancelled or modified.
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality! Orders typically ship within 2-15 business days. Shipping times vary based on the product and destination. You can track your package’s delivery progress at any time from this area by clicking the “View Detail” button for each item.
Your order number can be found at the top of your confirmation email. Please check your inbox, including your spam folder, for your confirmation email. If you still cannot locate your confirmation email, please contact our support email: Support@merchcustom.com